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Lead Retail Sales Associate A

Job Description
Summary:The Lead Retail Associate is responsible for assisting other sales associates to maximize sales and customerservice through coaching, counseling and mentoring; providing excellent service to all customers through directsalesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner,minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s)and offering selection guidance to customers; performs all other responsibilities as directed by the business oras assigned by management. This is a non-exempt position and typically reports to the Store Manager /Assistant Store Manager.Essential Functions: Performs all functions relating to the handling of merchandise or cash in accordance with corporatepolicies Administers all point of sale opening and closing procedures in accordance with corporate policy Resolves all customer complaints in a manner consistent with company policy, and with customersatisfaction in mind Ensures that all customers receive receipts on all purchases Operates cash register and receives payment from customer in cash or credit card, accurately countsand provides change to customers as required Communicates all merchandise needs or issues to appropriate supervisors Contributes to the overall display and presentation efforts within the store environment, includingstocking/replenishing merchandise, following visual merchandising guidelines, and general storehousekeeping duties Participates in physical inventory counts as required
Additional Info
Minimum Qualifications, Knowledge, Skills, and Work Environment: Requires a High School diploma or general education development (GED) diploma Requires a minimum of 6 months cash handling and customer service experience Requires the ability to speak, read and comprehend instructions, short correspondence, and policydocuments, as well as converse comfortably with customers Ability to lift and/or move up to 40 pounds Requires the ability to bend, twist, and stand to perform normal job functions Experience in retail merchandise sales preferred Team leader experience preferred


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