Retail Shift Supervisor

Job Description
Summary:The Retail Shift Supervisor is responsible for supervising the day-to- day activities of subordinates and assigningresponsibility for specified work and/or functional activities; assisting in scheduling to ensure that all shifts arecovered; assisting management in covering and running shifts; performs all other responsibilities as directed bythe business or as assigned by management. This is a non-exempt position and typically reports to the StoreManager / Assistant Store Manager.Essential Functions: Assists other sales associates to maximize sales and customer service through coaching, counselingand mentoring Resolves all customer complaints in a manner consistent with company policy, and with customersatisfaction in mind Administers all point of sale opening and closing procedures in accordance with corporate policy Operates cash register and receives payment from customer in cash or credit card, accurately countsand provides change to customers as required Assumes responsibility for effective communication, coordination, and working relationships betweenassociates and management Follows and promotes customer service and cash handling policies and procedures,
Additional Info
Minimum Qualifications, Knowledge, Skills, and Work Environment: Requires a High School diploma or general education development (GED) diploma Requires a minimum of 6 months supervisory/lead experience Requires the ability to speak, read and comprehend instructions, short correspondence, and policydocuments, as well as converse comfortably with customers Requires the ability to lift and/or move up to 40 lbs Requires the ability to bend, twist, and stand to perform normal job functions Retail, cash handling, and customer service experience preferred

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